ISP Technician Will Do the Maintenance of My Internet

I guess maintenance is very important - to look physically what happened not just blah blah.. but not that easy to arrange since it will be a time-consuming rather than talking at the customer service via phone but I guess this is a need. Twice a year of maintenance is already beyond my expectation. This Friday or the day after tomorrow the technician will come over at our house to fix whatever happens to the internet - the customer service said that it must be the outside problem since the lights in the modem is always blinking, the "Ready" light is very important among the five lights, then the "WLAN" is my next concern since am using a portable PC. So far for my husband, he's only concern is the "Ready" light since he's using desktop and the main network is on him. Anyway, I hope this will be fixed already. The good thing is no more cost for the maintenance because hubby enrolled for the additional $2 every payment for it, or every time there's a work to be done, we will pay for it and can't guarantee how much but surely how many times the amount of $2 insurance cost. If no work to be done, then the insurance will enjoy the payment.. (~_~) Well, mostly everything here in America should have insurance like sending some package even just nationwide only, if you will not pay for it, no guarantee that whatever happens to the goods you sent - no more refund you can get. That's the easy way to claim something rather than having trouble or nothing. I must say mostly. Anyway, I hope that there will be no big problem regarding internet or else... you know.. (~_~)